Work With Us

POSITION TITLE: Operations Manager, Ocala National Forest
REPORTS TO: Director of Operations, Ocala
LOCATION: Juniper Springs Recreation Area, Silver Springs, FL
POSITION TYPE: Full time, Salaried (Exempt)
SALARY RANGE: $50,000 - $60,000 annually, depending on experience
BENEFITS: Annual discretionary bonus opportunity; health insurance after eligibility period: medical, vision, dental (company pays 50% of employee plan); 401K with company match after eligibility period; company-paid group policies: life insurance (equal to one year salary), STD, LTD; generous PTO, and retail discounts.

**Applicants must submit a comprehensive resume and a cover letter to be considered.

Position Overview:
We are seeking an experienced Operations Manager to oversee multiple campgrounds and day-use areas under contract within the Ocala National Forest. This position requires strong leadership skills and extensive experience in outdoor recreation management. The Operations Manager will supervise multiple Site Supervisors and ensure exceptional guest experience while maintaining compliance with Forest Service regulations and environmental stewardship standards.

This position has the option to live on-site at one of our locations in their own RV. Full hookup RV site with all utilities is provided. 

• Host site is contingent on employment and ends when employment is terminated.

Key Responsibilities:

Operations Management

• Oversee daily operations across multiple Forest Service campgrounds and day-use areas

• Ensure compliance with all Forest Service regulations, permits, and contract requirements

• Manage seasonal opening and closing procedures for assigned facilities

• Monitor operational budgets for multiple locations

• Coordinate with Retail Manager to ensure staff are properly trained regarding retail and rental processes. 

• Implement and maintain safety protocols and emergency procedures

• Coordinate with Forest Service personnel on operational matters and special projects

Staff Leadership & Development

• Supervise and mentor multiple Site Supervisors as direct reports

• Conduct performance evaluations and provide ongoing coaching and development

• Assist with recruitment, hiring, and training of seasonal and year-round staff

• Foster a positive work environment that encourages professional growth

• Ensure adequate staffing levels across all managed locations

• Act as Manager on Duty when scheduled or appropriate

Guest Services & Quality Assurance

• Maintain high standards of customer service and guest satisfaction

• Address escalated guest concerns and complaints professionally

• Implement quality improvement initiatives based on guest feedback

• Monitor facility conditions and coordinate maintenance activities

• Ensure campgrounds and day-use areas meet cleanliness and safety standards

Financial Management

• Maintain and follow operating budgets for assigned locations

• Monitor revenue performance and implement strategies to meet financial targets

• Oversee fee collection processes and cash handling procedures

• Control operational expenses while maintaining service quality

Environmental Stewardship

• Ensure compliance with environmental regulations and best practices

• Implement Leave No Trace principles and educate staff and guests

• Coordinate with Forest Service on resource protection initiatives

• Monitor and report on environmental issues or concerns

• Participate in sustainability programs and initiatives

Qualifications:

Education & Experience

• Minimum 5 years of progressively responsible management experience in outdoor recreation, hospitality, or related industry

• Previous experience managing multiple locations or complex operations

• Bachelor's degree in Recreation, Hospitality, Business Administration, or related field preferred

• Experience working with government agencies or in regulated environments preferred

Essential Skills & Competencies

• Strong leadership, coaching and team management abilities

• Excellent communication and interpersonal skills

• Experience with budget tracking and management

• Strong computer skills, including proficiency in Microsoft Office Suite

• Problem-solving and conflict resolution skills

• Knowledge of outdoor recreation principles and environmental stewardship

• Ability to work independently and make sound decisions

Physical Requirements & Working Conditions

• Ability to work in outdoor environments in various weather conditions

• Physical capability to walk extensive distances on uneven terrain

• Valid driver's license and ability to travel between multiple locations

• Willingness to work weekends, holidays, and extended hours during peak seasons