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Join Naventure as a Sliding Rock
Gatehouse Supervisor!
TITLE: Gatehouse Supervisor
LOCATION: Sliding Rock
REPORTS TO: Sliding Rock Operations Manager
SUPERVISES: Sliding Rock Staff
JOB TYPE: Seasonal, May through Labor Day
SCHEDULE: Up to 40 hours per week, working weekends and holidays as needed.
AVAILABILITY: Must be available to work Saturday - Wednesday
COMPENSATION: $20/hour plus end-of-season bonus (when full season is completed) and paid sick leave
POSITION SUMMARY
This supervisory position provides hands-on support for gatehouse operations at Sliding Rock, ensuring efficient visitor services and positive customer experiences. Works designated shifts alongside gatehouse staff while assisting with cash handling, visitor flow management, and retail operations. This position works collaboratively with the Water Supervisor and reports to the Sliding Rock Operations Manager.
I. ESSENTIAL DUTIES AND RESPONSIBILITIES:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.
Primary Responsibilities:
Work designated shifts to ensure gatehouse operations run smoothly and efficiently
Provide excellent customer service and ensure visitors are informed and prepared
Assist with cash handling procedures and financial transactions
Coordinate staff breaks, lunches, and rotation schedules
Monitor parking lot operations and assist with traffic flow management
Coordinate with local sheriffs on weekends for parking and traffic support
Handle high-volume visitor traffic and assist with guest service issues
Monitor retail inventory and assist with point-of-sale operations Supervisory & Support Responsibilities:
Lead by example and provide support and guidance to gatehouse staff
Assist in training new employees in gatehouse procedures and customer service
Provide ongoing support to team members to maintain high operational standards
Foster clear and open communication between staff and management
Monitor adherence to operational procedures and safety standards
Respond to and document incidents according to protocol
Address operational issues and communication needs to Sliding Rock Operations Manager
Maintain open communication with Naventure administrative staff
Other related duties as assigned
II. QUALIFICATIONS AND REQUIREMENTS:
Required:
Experience in water recreation environment
Strong communication and interpersonal skills
Ability to remain calm and helpful during high-volume periods
Must possess current CPR and Wilderness First Aid (WFA) certification by start date (training will be provided during mandatory training dates)
Physical ability to stand for extended periods and work outdoors in varying weather conditions
Must commit to full season (Memorial Day through Labor Day) to be eligible for end-of-season bonus
Must attend mandatory training dates:
Friday May 8, 6pm-9:30pm (CPR training)
Saturday May 9, 8am-5pm (WFA training)
Sunday May 10, 8am-5pm (WFA training)
Saturday May 16, 9am-5pm (On-site training)
Sunday May 17, 9am-5pm (On-site training)
Preferred:
Experience using Square or similar POS technology
Supervising diverse teams in remote environments
III. WORKING CONDITIONS:
Outdoor Work: The role involves working outdoors in all weather conditions in a high-volume natural recreation area for extended periods of time.
Physical Demands: The role requires physical stamina and the ability to work on your feet for extended periods. Must be able to walk on uneven surfaces including rock, mud, leaves and wet surfaces, as well as bend, stoop, and lift as needed. Comfort working in and around water is essential.
Work Hours/Schedule: Rotating shifts including weekends and holidays. Peak season can mean managing large crowds during hot summer days. Other duties and/or alternate schedules may be assigned depending on operational need.
PLEASE NOTE: Applications will be reviewed starting in mid-March, with interviews scheduled for early April.